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The We're Listening Blog Series: Improving Cisco Customer Experiences -What We're Doing to Address Your C ...
May 01,2013
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this in...
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The We're Listening Blog Series: Investing in Reliability and Speed
Apr 19,2013
In this installment of the "We're Listening" blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience.  Sheila is Cisco's Senior Vice President of IT Communication and Collaboration. &nbsp...
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The We're Listening Blog Series: Increasing Efficiency in the Technical Assistance Center
Apr 04,2013
In this installment of the "We're Listening" blog, Steve Young discusses how Cisco's Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is Director of the TAC's Service Delivery Transfor...
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The We're Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Management
Feb 08,2013
In this installment of the "We're Listening" blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco's Order Management team to improve your order management experience.     By Guest Contributor Kathy Harr...
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The We're Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management
Dec 11,2012
The "We're Listening" blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements ...
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