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After-sale Service

Hi-Network.com offer the following after-sales guarantees:

No. Services Details

1    Product Warranty     3-year warranty for part of original new equipment

2    Product Maintenance     Free Technical Troubleshoot

3    Return Merchandise Authorization    Replace with a New, RMA or Used unit according to member level.

4    Returning and Refunds      Returns and refunds are available, on the basis that you bear the cost of depreciation.

2. Who is responsible for product damage or loss during transit?

To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 1-2% of PO amount). Especially, the destination is remote country or war risk area.