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3D Value Chains: Real Life Observations
Jan 14,2014
Recently my colleague Chet Namboodri in his blog "Predictions 2014: Wager on the Internet of Everything" did a great level set on predictions for 2014 Manufacturing trends.  I want to add some additional comments on what I have been observing in...
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Post-event: The Ultimate Omnichannel Experience -Cisco FSI at BAI Retail Delivery 2013
Nov 15,2013
Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry.  Within the Cisco booth, we demonstrated a series of solutions that enable digital and phy...
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Omni-Tech for Omnichannel Selling
Oct 30,2013
My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still abo...
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Visit Cisco FSI and Discover What's Possible at BAI Retail Delivery 2013
Oct 28,2013
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry's most comprehensive and relevant event of the year. Cisco in collaboration with Intel? will show...
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Contact Center: Experience Matters
Sep 20,2013
Our latest episode is out!  This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration.  Everyone agrees that 'the internets' are a huge watering hole of opinions and valuable business...
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Have a Problem? Ask an Expert (Even if He, She, or It Is 3,000 Miles Away)
Sep 17,2013
Your smart sprinkler system is happily pumping water to your lawn in highly efficient sprays that are "aware" of the soil, the climate, the weather, the time of day, and even whether or not your kids are playing in the backyard on a Saturday. Suddenl...
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The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action
Jul 22,2013
In part two of this three-part series detailing the "Evolution of Immersive Video in the Retail Bank Branch," I looked at Cisco's Remote Expert Solution more in-depth and discussed how the solution's contact center enables virtual face-to-face meetin...
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Intelligent Communities Global Blog Series, The Future of Our Smart Communities: Services
Jul 03,2013
One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada's leading communities are taking a pro-active role and ar...
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The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch
Jun 20,2013
In the first part of the "Evolution of Immersive Video in the Retail Bank Branch" series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers' banking experience, including the knowl...
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The Importance of the Omnichannel in Financial Services
Apr 25,2013
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate onlin...
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Request your Marriage Certificate at the Mall: Transforming the Delivery of Government Services
Mar 08,2013
Government services and convenience are rarely seen within the same sentence; more often than not, the thought of making the trip down to city hall is a sure-fire way to increase one's blood pressure. Cisco's efforts around Smart+Connected ...
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Cisco NRF 2013 -Improve Customer Service with Remote Experts
Feb 22,2013
In my previous blog, I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at NRF. This solution helps retailers catch, keep, and entice customers to buy and buy more. This solution was explored in greater depth...
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