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We've all been there: we just had a test performed at a doctor's office, now we're at home waiting on pins and needles for the results. Whether the results are good or bad, hearing them on the telephone can be a bit impersonal. S...
There's never been a better time to reimagine the future, and at Gartner's annual Symposium/ITxpo, we'll be doing just that. The ITxpo, which will take place from October 16th-20thin Orlando, is a gathering of more than 8,500 seni...
My grandfather used to say, "Better safety than sorry." His message was as strong as his English was broken. Case in point -cybersecurity and the banks of today. Earlier this year, hackers broke through the security firewall of th...
As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to design and prioritize improvements. We listen to you in a variety of ways a...
In the summer of 2012, I was asked to pick up a high profile project with time restrictions for Bank of America/Merrill Lynch (BAML). The brief was to implement a mobile phone recording solution for UK traders to comply with UK's ...
In early July, I read a blog about two Cisco Interns, best friends starting their career together at Cisco -and I smiled. My mind immediately flashed back to a summer 12 years ago where two young girls stood nervously in li...
Locky has continued to evolve since its inception in February 2016. This has made it difficult to track at times due to changes in the way in which it's distributed as well as various characteristics of the m...
Rapidly changing business conditions, global competition, and digital transformation projects have resulted in an increased reliance on IT to deliver positive business outcomes. Yet, many businesses continue to struggle with deliv...
Are you investing in new IT equipment -or for that matter, any IT services including SaaS/Cloud services? If so, I wonder how much you have invested in your operations management people, processes, and tools? Or are you...
As digitization is being embraced by companies, communities, cities, organizations large and small, it is critical to assess and address the challenges that exist. Challenges that can become show-stoppers for the internet of thing...
In the competitive market for network services, it's getting harder for operators to stand out from the crowd. SoftBank, a Tier-1 service provider in Asia, is changing the game with automation, virtualization, and orchestration. T...
In my previous blog, I discussed the most common question I receive, "How do I begin the digitization journey for my company?" The next question is often, "How do we change our corporate culture?" Corporate culture is key to the s...
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