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Machines as "Thinking" Partners
Jun 13,2023
It's getting warmer every day in Silicon Valley, so I started my summer reading early with a science fiction classic, Isaac Asimov's "I, Robot." I found myself both chuckling and finding contemporary resonance. We've all heard people's concerns about...
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Driving IT efficiency and agility with proactive support from Cisco TAC
Jul 14,2022
According to Gartner, enhancements in digital workplace infrastructure processes willrefocus 30 percent of IT operationsefforts through 2024, which will benefit both support and continuous engineering. This is a compelling reason to make sure your te...
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Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service
May 19,2022
We are humbled to announce that Cisco has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience for its Global Certified Technology Service and Support" in 2021. For those of you not familiar with the Global Certifie...
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Video: What
Jun 05,2019
At OFC 2019, Cisco Optics Product Manager Kai Ng explained to me how our pluggable optical transceivers help our customers deploy and manage their networks worry-free. Many of the details will surprise a lot of people! More videos at the Cisco Optic...
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Leave Complex Multivendor Support Issues to Cisco
Mar 13,2017
The world is complex and the pace of change is accelerating. New technologies drive innovation and growth. But what happens with that growth? An increasing amount of IT challenges related to managing those support contracts within complex heterogeneo...
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Customers Matter, Always Have, Always Will
Feb 11,2016
Happy Twelfth Birthday -Cisco Data Virtualization Customer Advisory Community Customer success matters! Advancing Cisco Data Virtualization products and services offerings and our customer's successful deployment of them, has been the mission of the ...
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Ten Tips to Put Your Cisco Network on a Healthy Footing in the New Year
Jan 05,2016
"Year's end is neither an end nor a beginning but a going on, with all the wisdom that experience can instill in us," reflected Hal Borland, a renowned American author and journalist. As we enter 2016 it is pragmatism that matters most to network pro...
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Bringing Up a New Branch Site the Easy Way with Prime Infrastructure -Part 5
Apr 28,2015
Last week, I concentrated on how to use Cisco Prime Infrastructure to do troubleshooting for your network. Today, as the 5thand final post of my 5-part blog series, I'll look at how to maintain network health for your branch site users with Prime. As...
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Nothing to See Here: A Look at Recent "Invisible Changes" to the Cisco Support Site
Sep 30,2014
In the past few years, we've seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don't notice many differences in the site itself. Is that a happy coinci...
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