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Five Reasons Why Cisco Live is an Unmissable Event for Service Providers

In a little over 11 weeks, the doors will open for the 2020 EMEAR edition of Cisco Live! We're putting the finishing touches to our bespoke Service Provider programme at this flagship event; bringing together the very best of what we have to offer fo...

11 Rules of Innovation from Cisco CX's Chief Architect

  "Even when we're about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands." It's clear that from a young age Cisco Customer Experience's Chief Architect, Dave Mali...

The Power of Culture and Social Purpose in Making Transformations Successful

Varsha Kanwar has seen the power of the right workplace culture. As chief of staff in Cisco's CX Portfolio Product Development organization, she's passionate about the "power of we" and how teams can make amazing things happen -if we share the r...

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

NOTE:Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the...

Walk a Mile in Their Rain Boots: The Innovative CX of 5G RuralFirst

  Just about every organization is looking to innovate. Making it happen? Not so easy. Stephen Speirs explains how to bridge the gap from a blank sheet of paper to a great customer experience (CX). An almost 20-year veteran of Cisco, Stephen is...

Back to (school) basics for our partners with Cisco's CX Portfolio

This time of year around my house is all about back to school. A time filled with excitement, nervousness and anticipation. I know for my two daughters they are thrilled to get to meet new people, embark on new experiences and maybe deep down they wa...

Meet the Best Analysis Blog of the 2018 IT Blog Awards

This is an exciting time of year.  Not only are we in the thick of our summer experiences-enjoying all of the fun activities this warm weather affords-but, most importantly, we are gearing up for the 2019 IT Blog Awards.  Yes, you read that...

Aseel Othman passed her CCNA at age 12. She earned her CCNP at 15. And by 18 she became the youngest female CCIE in the world, passing the notoriously difficult exam on her first attempt. &n...

Change: When, Not If

PODCAST: Cisco Champions Discuss Cisco DNA Center and AI/ML

Have you tried Cisco DNA Center?  We recently sat down with Cisco

The Hottest Topics at Cisco Live 2019: 5G, Automation and Security

This year marked the 30th anniversary of Cisco Live US, bringing together over 30 000 customers and partners, with Cisco leaders discussing the future of technology. The hottest topic with our SP customers continues to be 5G. Re-architecting the n...

Making a Splash: Catalyst IE3400 Heavy Duty Switch Series

Last month at Cisco Live U.S., we announced our new Catalyst IE3400 Heavy Duty Switch Series offering the Catalyst intelligence, manageability and security features that our customers know and love. But this series has been designed for even the hars...