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IT professionals and end users. Cui Bono?
Jan 09,2015
As a Senior Network Engineer I've seen many end-user issues that look like big problems but are actually very simple. The difficulty lies in a lack of understanding between end users and IT teams who support them. In this article, I want to give some...
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Norway Looking to Lead in Customer Experience & Engagement
Sep 19,2014
Norway's longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo. The event has been running for 31 years now and is organized and run by Cisco's partner Evry. This years theme is "...
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Introducing Cisco Prime Service Catalog version 10.0
Jan 16,2014
I'm excited to announce the recent release of our next-generation service catalog software, Cisco Prime Service Catalog version 10.0. (Click here for a larger image.) As previously introduced in my colleague Song's blog post, Cisco Prime Service Cat...
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Keeping the Momentum with Business-Relevant Wi-Fi Solutions
May 20,2013
Can you remember life without Wi-Fi? Mobility is an integrated part of our daily lives -from how we operate as a mobile user or consumer to how we conduct business. And as Cisco continues to focus on architectures and solutions that transform our cus...
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Work Your Way: IT, You Are Not Alone
Feb 12,2013
Often we focus on the challenges associated with IT with little consideration of the end user viewpoint.  In Cisco's Work Your Way Global Study, completed in January of 2013, we polled over 1300 IT professionals and business-focused end users ar...
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