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The Consumer Protection Act 2019 came into force in India on 20 July 2020. Among others, the act will protect the rights of consumers from goods and services which are hazardous to life and property; keep consumers informed of the quality, quantity, potency, purity, standard, and price of goods or services; assure access to a variety of goods or services at competitive prices; and make sure that consumers are able to seek redressal in the case of unfair or restrictive trade practices.
The act proposes to set-up a Central Consumer Protection Authority (CCPA) regulating matters on consumer rights violations, unfair trade practices, and misleading advertisements.
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