Bank employees are yearning for mobile solutions to improve routine tasks, such as scheduling time off, swapping shifts, and managing administrative duties.
According to the Zebra Reflexis Third Annual International Branch Banking Survey conducted by Zebra Technologies, scheduling challenges are a rising source of job dissatisfaction among bank employees. Administrative tasks are often handled manually, causing inaccuracies, disruptions, and longer customer wait times. The problem is so acute that 20% of survey respondents have considered quitting, the survey concluded.
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Read nowIt's no surprise that well into the 21st Century, 95% of banking employees prefer to manage vital, yet non-customer-facing job functions through the ease and efficiency of a mobile device. What's surprising, according to the survey, is that nearly four out of five banking branches operate without a mobile solution to help employees manage their schedules and other workflow responsibilities.
These challenges can spill over and negatively impact the quality of customer service.
Zebra Reflexis said it polled 1,332 branch bank employees across 10 countries -- the US, the UK, Canada, Mexico, France, Germany, Spain, Poland, Italy, and the Netherlands -- about branch strategy and transformation. Survey questions examined trends in branch scheduling processes and tools, branch execution and efficiency, and branch communications. The survey resulted in the following findings:
Brian Wallace, senior director of banking services for Zebra, toldZDNet that he predicts an uptick in number of banks implementing new solutions to streamline administrative job functions. "By making investments in technology, banks can better forecast customer trends and more effectively and nimbly plan and schedule their staff to deliver the best client experience," Wallace said.
Wallace noted how Zebra's Reflexis for Banking solution has reduced the time branch managers spend creating and managing staff schedules, simultaneously improving staffing efficiency through its multi-site scheduling solution to flex resources across neighboring branches. "Some banks have improved the execution of branch tasks and activities while also enabling employees to collaborate on our secure, mobile communications platform to minimize risk and improve policy compliance," Wallace shared via email.
Fintech tools continue to gain more popularity among the general public. This survey highlights the need for banks to implement mobile workforce management tools to remain competitive in an evolving digital environment. With 95% of staff members expressing job dissatisfaction linked to the lack of flexibility and control over their schedules, a mobile-based workforce management system could represent a profitable investment.
See also: The best task management software
In addition to Reflexis for Banking, the following list highlights other cloud-based task management apps that specialize in scheduling features: