Wondering if others are experiencing the same problems you are? Perform these quick checks to see if you have company.
Search X (formerly Twitter) for#CenturyLinkdown or for#CenturyLinkOutage. Check tweet timestamps to see if other people are experiencing similar problems with CenturyLink.
Use a third-party "status checker" website like Downdetector, Downhunter, or Outage.Report. These sites offer reliable information about outages reported by customers. They also provide coverage maps and other details to show you exactly where problems are occurring.
Outage.ReportNo luck in finding others who share your woes? That's your clue that the problem is most likely on your end. These troubleshooting tips can help you uncover what's going on.
Log in and check your CenturyLink account status. Confirm your account is up-to-date; services can be blocked if the bill isn't paid.
No matter which service is giving you grief, be sure you haven't overlooked anything obvious, such as:
Check for potential internet connection problems on your side.
If you're having issues with your television connection, check for:
Check the cable modem if your TV connection still isn't working. With a cable modem, the problem could lie in the phone connected to it. If all the other phones in the house are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Then:
If you've tried all these things and your service still isn't working properly, contact CenturyLink customer service. You can also try getting their attention on X or messaging them on Facebook.