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IANA functions customers generally satisfied with the services they receive, says ICANN survey

Jan, 11, 2023 Hi-network.com
ICANN published theresults of its annual survey measuring the satisfaction of IANA functions customers regarding the services they receive. In particular, the survey measures satisfaction in relation to documentation quality, process quality, transparency, timeliness, accuracy, reporting, and courtesy.The survey, which covered transactions completed between September 2015 and August 2016, showed that 99% of respondents were satisfied with the accuracy of their transactions, while 94% reported satisfaction in regard to transparency this year (an increase from 89 percent in the 2015 survey). In terms of satisfaction regarding process quality, the survey showed a drop to 89%, from 95% in 2015.

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