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ServiceNow embeds AI-powered customer-assist features throughout products
Nov 13,2023
Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products. ServiceNow's new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver softwar...
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How to build employee trust as AI gains ground
Nov 13,2023
Managers are under more pressure to drive productivity, and ironically efficiencies created by generative artificial intelligence (AI) tools are a big part of why expectations are growing. At the same time, organizations face a crisis of trust f...
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AI tools could leave companies liable for anti-bias missteps
Nov 13,2023
As lawmakers and others work to address privacy, security, and bias problems with generative artificial intelligence (AI), experts warned companies this week that their tech suppliers won't be holding the bag when something goes wrong - they will. A ...
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White House to issue AI rules for federal employees
Nov 13,2023
After earlier efforts to reign in generative artificial intelligence (genAI) were criticized as too vague and ineffective, the Biden Administration is now expected to announce new, more restrictive rules for use of the technology by federal empl...
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ChatGPT can now look at the web - for real this time
Nov 13,2023
The latest version of ChatGPT, OpenAI's groundbreaking generative AI chatbot, now has access to real-time information from the internet at large, curing what had been seen as one of its key flaws. Thanks to an integration with Microsoft's Bing search...
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Prisma chief med officer: AI offers 'tremendous opportunities' but shouldn't replace doctors
Nov 13,2023
Artificial intelligence has demonstrated promise in healthcare by being able to predict patients' health trajectory based on clinical history, recommend treatments, and increase efficiencies by summarizing physician notes and automating laborious tas...
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Here's where more than half of organizations are piloting generative AI
Nov 13,2023
A poll of more than 1,400 executive leaders revealed a threefold increase in organizations piloting generative AI (genAI) and more than a doubling of those who have placed the tech into production. The new Gartner Research survey revealed that 45% of...
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How Technology Innovation is Upending the Finance Industry
Apr 18,2023
In some respects, the finance industry may not seem like a prime candidate for technological innovation. After all, banks have been around for thousands of years. And nowadays, they are highly regulated, making it difficult to facilitate innovat...
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ChatOps: How to Secure Your Webex Bot
Apr 28,2022
signedValue = req.headers[config.encryptionHeader] ||This| head -c30is the second blog in our series about writing software for ChatOps. In the first post ofthis ChatOps series,we built a Webex bot that receivedandlogged messages to its running conso...
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ChatOps: How to Build Your First Webex Bot
Apr 18,2022
Welcometo the first blog of our series on howtouse the Webex API to code up ChatOps workflows! In this post,you'll learn how to create a Webex bot,register a Webhook in Webex, andconfigure your bot to listen to Webhook -all with plenty of code exampl...
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Transforming Customer Experience with Cisco AI Chatbots
Apr 07,2022
Chatbots are a rising support model.With the advent of artificial intelligence and machine learning, chatbots can often provide resolutions to issues faster and more accurately than human support agents. According toBusiness Insider, 40% of inte...
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How are partners diving into the brave new digital world?
Jun 21,2019
Chatbots. Automation. Artificial intelligence. Machine learning. Predictive analytics. We all know the terms. But are we making the most of these innovations to create exceptional experiences for our customers? Last week, I attended Partner Xperience...
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