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ServiceNow embeds AI-powered customer-assist features throughout products
Nov 13,2023
Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products. ServiceNow's new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver softwar...
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How to build employee trust as AI gains ground
Nov 13,2023
Managers are under more pressure to drive productivity, and ironically efficiencies created by generative artificial intelligence (AI) tools are a big part of why expectations are growing. At the same time, organizations face a crisis of trust f...
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AI tools could leave companies liable for anti-bias missteps
Nov 13,2023
As lawmakers and others work to address privacy, security, and bias problems with generative artificial intelligence (AI), experts warned companies this week that their tech suppliers won't be holding the bag when something goes wrong - they will. A ...
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White House to issue AI rules for federal employees
Nov 13,2023
After earlier efforts to reign in generative artificial intelligence (genAI) were criticized as too vague and ineffective, the Biden Administration is now expected to announce new, more restrictive rules for use of the technology by federal empl...
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ChatGPT can now look at the web - for real this time
Nov 13,2023
The latest version of ChatGPT, OpenAI's groundbreaking generative AI chatbot, now has access to real-time information from the internet at large, curing what had been seen as one of its key flaws. Thanks to an integration with Microsoft's Bing search...
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Prisma chief med officer: AI offers 'tremendous opportunities' but shouldn't replace doctors
Nov 13,2023
Artificial intelligence has demonstrated promise in healthcare by being able to predict patients' health trajectory based on clinical history, recommend treatments, and increase efficiencies by summarizing physician notes and automating laborious tas...
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Here's where more than half of organizations are piloting generative AI
Nov 13,2023
A poll of more than 1,400 executive leaders revealed a threefold increase in organizations piloting generative AI (genAI) and more than a doubling of those who have placed the tech into production. The new Gartner Research survey revealed that 45% of...
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How are partners diving into the brave new digital world?
Jun 21,2019
Chatbots. Automation. Artificial intelligence. Machine learning. Predictive analytics. We all know the terms. But are we making the most of these innovations to create exceptional experiences for our customers? Last week, I attended Partner Xperience...
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Marketing Enablement has a New Face
Apr 18,2019
Boon Lai, Vice President of Global Partner Marketing, recently talked about the work in digital learning and artificial intelligence we
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Why Marketing for the Future is on Minds Everywhere
Apr 11,2019
Speaking with more and more partners while traveling recently, I am thrilled so many of you have marketing for the future top-of-mind. Seems like no matter what country I visit, or which partner I consult, we all agree on the power that marketing hol...
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Hybrid Chat for Cisco Journey Solutions
Dec 13,2018
The|Solution|presented in this article is the winner of the Cisco & Google Cloud Challenge contest in 2018 -achieved with Bucher & Suter and Expertflow: Cisco Customer Care, now Cisco Customer Journey Solutions (CJS), is by definition the be...
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Want to Build an Interactive Chat Bot? Try the Webex Teams API Repo.
Oct 22,2018
Webex|Teams|REST APIs and SDKs are easy to use on their own, but you cansuper-charge your collaboration integration projectby leveraging this growing collection of community generated code, libraries, tools and links lovingly curated in the "Awesome ...
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