When something goes wrong with Mediacom's internet and cable television services, it's not always easy to tell whether it's impacting a lot of people in different states or if it's just a problem with you. There are several things you can do to figure it out, though. This article explains how to:
If you think Mediacom might not be working for everyone, do a quick check for widespread outage information with these tips.
Search X (formerly Twitter) for#mediacomdown. Look for tweet timestamps indicating other people are experiencing problems with Mediacom like you are. While you're on X, check Mediacom's X page to see if it has any updates.
Check Mediacom's Facebook page. If there's a large-scale problem occurring, the company might post information about it here.
Use a third-party "status checker" website like Downdetector, Downhunter, or Outage.Report. These sites offer coverage maps and other information to show you exactly where problems are occurring in Mediacom's network, as well as which services (internet or television) are impacted.
Outage.reportTroubleshooting takes different forms depending upon which service is causing problems for you. Try these tips to uncover where the issue might be.
Check your account status at Mediacom. Confirm your account is up-to-date and not placed in a status which blocks your services.
Check internet connection problems in different ways. Plus, be sure you haven't overlooked the obvious, such as:
Perform basic TV/cable box troubleshooting checks if the problem is in viewing your TV shows. Look for:
If these checks don't resolve the issue, try rebooting your cable box. If you're still having trouble, check this Mediacom troubleshooting page for more cable box tips plus digital TV error message tips.
If you have a cable modem, the problem could be in the phone connected to it. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Then:
If you've tried all these steps and things still aren't working, contact Mediacom customer service at 1-855-633-4226 or on X. You can also text them at 66554.