ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it's changing how we launch, support and retire services.

With it, comes the question about how relevant ITIL is: "Can ITIL still help to manage cloud services?"
Recently, I attended a training course: "Professional Cloud Service Manager" offered by the "Cloud Credential Council" to address this very topic.

Note: For those who cannot attend the 3-days training here is a 60min snapshot: "Controlling the cloud with service management"

The course was attended by customers (Maersk -the shipping/oil-drilling company) and vendors (i.e. Cisco). The course material was developed and presented by Mark O