Organizations across the country are on edge today after a flurry of phony bomb threats hit several public entities Thursday, such as universities, schools and news outlets, among others. The attackers distributed malicious emails...
A couple of weeks ago in Las Vegas, I felt like a member of a film crew watching my movie win the Academy Award for Best Picture. Verizon, the Cisco partner I've worked with for years, was named 2018 Global Service Provider of the...
As a partner, you may view digital transformation (DX) as an overused term, but don't mistake that for lack of opportunity or impact in the real world. Monies spent on DX initiatives are significant and the impact of this trend is...
Customer Experience, when boiled down to its essence, flows from the thoughtfulness and care taken by the vendor in serving you, the Customer. This thoughtfulness is often demonstrated through the human element in live interaction...
The|Solution|presented in this article is the winner of the Cisco & Google Cloud Challenge contest in 2018 -achieved with Bucher & Suter and Expertflow: Cisco Customer Care, now Cisco Customer Journey Solutions (CJS), is ...
I have a love-hate relationship with this time of year. I sincerely appreciate the opportunity I have to reconnect and celebrate with the people I care about most, but I often resent the hectic pace required to achieve those momen...
The increasing popularity of traditional cloud computing technologies such as server-less, on-demand compute and containerized environments has made technologies like Kubernetes part of our daily vernacular as it relates to runnin...
If you farm, landscape, or garden in Belgium, you'll know the name Aveve. They're a go-to provider for Belgian farmers, but they also make machines and run retail stores. So far, they have 250 shops and have been voted the country...
There are two kinds of people in this world: those who have been affected by Business Email Compromise (BEC) scams and those whodon't knowthey have been hit with BEC. It's happening all the time, in your company, right now. People...
More great news for Cisco from a report completed by Analysys Mason -Cisco maintained its#1 market share position for Network Control and Orchestration solutions in 2017, cementing its place as the industry leader for service...
Between divided and united, there's a bridge. Between being left out and welcomed in, there's a bridge. Between a narrow definition of diversity and full spectrum diversity, there's a bridge. Between benefiting some and benefiting...
Many years ago, I worked at a very large and well known training company. I taught Windows, and all of the Microsoft applications. My classes were a full day of training, with about 35 students each day. At the end of each class, ...