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By Rajesh Ghai, Research Director, Carrier Network Infrastructure, IDC 
Faced with the triple challenges of commoditization, competition from new and old players, and the growing complexity of their infrastructure, communication service providers (SPs) globally recognize the need to digitally transform their infrastructure and business processes and build more customer-centric business models.
Indeed, digital transformation (DX) has become a strategic priority for SPs and is key to their ability to monetize their infrastructure. With DX, SP
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